1328022638
1326187576
14-day FREE trial for the premier edition!
Sign up in less than 60 seconds. No credit card required.
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STARTER
Home Businesses and Startups
$0
No billing EVER. Limited to 2 agents.
Complete help desk solution
suitable for home businesses and startups |
PREMIER
Small and Medium Organizations
$35
Annual billing rate
$39/Agent on monthly plan
24/7 Customer Support
Professional customer support
system for small & medium organizations  |
ENTERPRISE
Enterprises & Other Organizations
VOLUME
LICENSING On-premise or cloud hosting
for enterprises & other organizations
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Email Management
Expertly manage email tickets with perfect clarity and control.
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Analytics & Reporting
Monitor and adjust your support processes for optimal results.
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Document Center
Upload and securely share files without the need for outdated FTP servers.
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Live Chat
Engage with customers and prospects and boost conversion rates.
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Instant Messaging
Provide a clear and referable communication channel with internal IM.
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More Features
Canned replies, ticket queues, training mode, agent view, event calendars, real-time dashboards, internal notes, telephony integration, and twitter integration.
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Mobile Client
Stay on top of all office matters and delegate tasks while on the move.
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Task Management & SLA
Focus on and review SLA tasks with unfailing precision using SLA/task management.
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COMPANIES THAT USE FOCALSCOPE TO KEEP THEIR CUSTOMERS HAPPY
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FREQUENTLY ASKED QUESTIONS
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What happens to my instance and data after the trial period ends?
We will store your instance, and the data it contains, for a total of 30 days before our servers will automatically delete the trial instance. We will send you reminders by email near the end of the trial to remind you of the commercial and free options you can upgrade to.
What does the on-premise edition entail?
On premise means, you host the software on your own servers. For further details, please contact us.
What payment methods do you support?
We accept payment via bank-wire (electronic funds transfer), PayPal, cash checks, and all major credit cards.
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What does the term agent constitute?
An agent is defined as an active, named user account in FocalScope through which a user can gain access to the system to perform their email and customer support duties.
How does the 14-day free trial work?
When you sign up for a plan, you automatically get a 14-day trial. After the trial ends, you can continue on the free plan, or purchase one of the commercial editions. Your instance will be created and ready for action within one minute after signup, and you will have unlimited use of the system during the trial period.
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Sign up and see what FocalScope can do for your customer support
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