FocalScope is continuously making improvements to the way it works and adding new function to help our customer get an ease of mind that all emails are answered promptly without missing out any customer enquiries. The SLA, which was first introduced to send emails, sms or alerts to supervisor as reminder of unanswered mails, has fast become popular among all our customer. In order to help our customers quickly identify overdue emails, we added a new feature in the current SLA which allows agents to choose a color to highlight emails which have failed SLA. This allows agents to instantly spot emails which require attention and give agents greater ease in their work as they know they can count on FocalScope to aid them in providing service excellence to their customers. Read on to discover how to manage your emails better with FocalScope today!

FocalScope is delighted to announce the release of the Task Management! Here is how it works: Upon receiving an email from a customer (e.g. billing disputes), a customer service agent may need to engage the billing team to resolve the customer's issue. Simply add a related Task to the email and assign the Task to the billing team. Get notified once the task is resolved. This allows agents to track and inform the customer quickly and effortlessly!

The world's leading transport and logistics company, DHL runs FocalScope to get a better overview of the email communication flow with their customers.

Ewire.dk is a fast, secure and easy-to-use online payment solution for online shops and their customers in the Scandinavian countries. As their customer number increases, Ewire's existing solution was no longer sufficient for handling and proper tracking of customer support and inquiries via e-mail. The decision to switch to FocalScope was easy. The user-friendly and flexible interface makes it a perfect match for Ewire. The Live Chat plugin was an extra bonus for Ewire.

Radisson Blu, with more than 270 hotels worldwide selects FocalScope for better customer service. FocalScope is a perfect fit for the hotel industry and it is real easy to get it up and running.

Denmark's leading media company, Aller Media set focus on customer service and customer satisfaction using best of bread technology from FocalScope

It is our pleasure to announce the opening of the FocalScope regional office in Copenhagen to support our customers in the European market.