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At FocalScope we have been rethinking the entire customer communication process and come up with a new model for real time communication and collaboration. We have designed a new easy-to-use communication tool bringing together email ticketing, tasks, live chat, contacts, calendars, sms and file-sharing in one single software application. The feature-rich system is easy to personalize and give you the freedom to configure and build your own workflow to support and drive customer satisfaction. FocalScope is the perfect solution for your team to provide the best customer service and support possible. |
Email Management
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Give your team the right tool to provide the best possible customer service. Turn customers into fans. The email ticket system, the email templates, automated responses, internal notes and ticket backlog are just a few of the features В FocalScope has to offer helping your team to save time and drive customer satisfaction. |
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Task Management
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FocalScope Task Management lets users assign and share to-do's among employees, teams, departments in real time. It has never been easier to organize work, meet deadlines, save time and measure the team's performance. |
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Live Chat
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FocalScope Live Chat helps you to engage online and in real time with your customers using instance messaging. We offer a complete, multi channel Live Chat solution that makes it easy for your customers to contact you, and for you to keep track of their requests. |
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Contact Management
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To boost productivity and lower costs FocalScope allows you to manage and share contact information in a single integrated database. FocalScope provides quick access to all critical contact data, including company details and notes. |
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Calendar Management
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FocalScope offers a flexible and yet robust calendar management system. It's designed for team collaboration and it allows users easily to share schedules and create group calendars. |
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Document Management
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FocalScope provide you with simple and easy-to-use document management software that enables users to manage and share files and documents. It is fully integrated with the rest of the application and it is easy to attach files directly to emails |
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SMS Management
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The SMS feature in FocalScope allows users to send out SMS just as easy as an email. Also the SMS feature is a powerful and flexible option in the alert and reminder system. Using a standard SMS gateway we can easily switch to your preferred SMS provider. |
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IP Telephony Integration
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We designed and build a seamless integration to Asterisk, the world's most powerful and popular IP telephony system. Voice recording and click-to dial is just a few of the features available in FocalScope. |
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