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Email ticket system
Give your team the right tool to provide the best possible service to your customers. Turn customers into fans. FocalScope is a full-featured and easy-to-use suite of features for team collaboration: Email, Live Chat, Tasks, Contact, Calendar, File Sharing, SMS, Alert and more.
Powerful Global Search
The powerful global search in FocalScope makes it easy to search and find emails based on customer name, order number, invoice number, booking number etc. Save the search results as a virtual folder.
Flexible Reporting
The flexible reporting tool helps you to measure and monitor your team's performance and drive customer satisfaction. The system helps you to quickly resolve and respond to emails and make your customers smile.
Web Based with SQL Back End
FocalScope's intuitive and elegant web-based design runs on a fast, secure and reliable Microsoft SQL database.
Works with any Email Server
Focalscope is designed to work with any email server like Microsoft Exchange, Lotus Notes etc. FocalScope is connecting to your existing email server using POP3 / SMTP - that makes it easy to setup.
Download or Host With Us
We give you the option to select if you want to download FocalScope to your own server or if you prefer to host with us. This gives you maximum flexibility.
FocalScope is an easy-to-use email ticket system designed for small, medium and large businesses.
FocalScope is the perfect solution for customer service, customer care, helpdesk, support and call centers. The FocalScope software enables your team to provide the best possible customer service and support to your customers.
"In FocalScope emails are categorized based on status and priority. We can get statistical insight into customer service level and agent performance. The FocalScope team provide us with excellent support"
Aller Media, Customer service Manager, Britta Jorgensen
