FAQ - Email ticket system and Live chat software

General:

Does FocalScope work with my existing email system?
Yes. FocalScope is using POP3/SMTP to connect to your existing email server. Microsoft Exchange, Lotus Notes etc are all supporting POP3/SMTP.
Do you have special pricing for non-profit organizations?
Yes. We offer very attractive pricing to non-profit organizations.

Product:

Does FocalScope work with Microsoft Exchange?
Yes. FocalScope can be connected to any email server including Microsoft Exchange using the POP3/SMTP.
Can we install FocalScope on our own server?
Yes. You can download and install FocalScope on your own server.
How do I upgrade to the latest version of FocalScope?
The latest version of FocalScope will be made available for download inside FocalScope.
Does FocalScope run on Linux?
No. FocalScope is only available on windows 2003. See system requirements.
Does FocalScope run on mySQL or Oracle Database?
No. FocalScope only supports Microsoft SQL.
Is FocalScope only available in English?
No. FocalScope supports multiple languages.
What is the system requirements?
System requirements.
Can FocalScope be installed behind our firewall?
Yes

Support:

I have a suggestion for an improvement in FocalScope, what should I do?
We welcome product feedback from our customers and any suggestion for improvements. Kindly email any suggestions to our This e-mail address is being protected from spambots. You need JavaScript enabled to view it team.
What kind of support do you offer?
We offer both email and phone support. Please see contact page.
In case of emergency, how do I get help?
We have a delicated support hotline for all our paying customers. Please see contact page.

Billing:

What kind of payment do you accept?
We accept all major credits, Paypal as well as direct deposit.
What is the refund policy?
We only want you to pay for software you are 100% satisfied with. FocalScope is sold with an unlimited 14-day software money back guarantee.