FocalScope is continuously making improvements to the way it works and adding new function to help our customer get an ease of mind that all emails are answered promptly without missing out any customer enquiries. The SLA, which was first introduced to send emails, sms or alerts to supervisor as reminder of unanswered mails, has fast become popular among all our customer. In order to help our customers quickly identify overdue emails, we added a new feature in the current SLA which allows agents to choose a color to highlight emails which have failed SLA. This allows agents to instantly spot emails which require attention and give agents greater ease in their work as they know they can count on FocalScope to aid them in providing service excellence to their customers. Read on to discover how to manage your emails better with FocalScope today!