Ewire.dk is a fast, secure and easy-to-use online payment solution for online shops and their customers in the Scandinavian countries. As their customer number increases, Ewire's existing solution was no longer sufficient for handling and proper tracking of customer support and inquiries via e-mail. The decision to switch to FocalScope was easy. The user-friendly and flexible interface makes it a perfect match for Ewire. The Live Chat plugin was an extra bonus for Ewire.