Manage Standard Responses

Creating a Response

In the Workspace screen, expand the [Shared Items] node, click on [Standard Responses] folder, then right click anywhere in the right hand pane and select [New...].

Type in the contents for this new response, then click on [Save] to store the response in the [Standard Responses] folder. Make use of placeholders to automatically attach details such as the recipient's or sender's names and addresses. Go to the lesson Placeholders to learn about all the placeholders that are available in FocalScope.

Change Responses at Hand

Successfully created responses will be listed in the right pane of the [Standard Responses] folder. You may assign/unassign precedence to frequently used messages, by right clicking said messages and selecting [Change At Hand] This will cause the message(s) to appear at the top of the list, making them easily accessible when creating messages.

Responses at hand will show a "Tick" in the [At Hand] Column. Multiple messages can be tagged as "At Hand".

Responses set to [At Hand] are given priority and appear at the top of the responses dropdown list, when creating new messages.