Overview Live Chat Overview Standard Response Overview Service Level
Agreement (SLA) Overview Configuring New User Accounts Configuring Security Groups Configuring Shared
Jabber Groups Configuring
Ticketboxes Understanding and Setting up Agent View Understanding & Configuring
Accelerators
Administration Screen Create FocalScope Accounts for New User Create Personal Email Accounts Create Ticketboxes Create System
Email Accounts
for Ticketboxes
Overview Integration Users and Groups Email Accounts
Email Account Smart POP Smart SMTP System E-mail
Account
Rules E-mail Parameters Folder Tree External Compose Reporting News Tickers RSS Reader Data Purging Calendar
Configurations
to Agents Message View Discuss a Message
with Another Agent Flag Messages for Follow Up
Features Detailed - Live
Chat Log Detailed - E-mail List Detailed - E-mail Account Response Time - Detailed List Response Time -
Totals per Ticketbox Response Time -
Totals per Agent Statistics - Number of Messages Per Date Statistics - Number of Incoming E-mails per Time Interval Statistics - Number of Outgoing Messages
per Agent Statistics - Number of Open/Closed Tickets
per Ticketbox Statistics - Number of Open/Closed Tickets
per Category
Results
Configure and Access Mobile Client
FocalScope allows you to stay connected to the office via the mobile client. Current supported platforms are Apple's 3GS, Blackberry 6+ and Android 2.2+. The mobile client is configured from within FocalScope's thin client/browser interface. You simply pick the folders you want to access and synchronize with, when using the mobile client.
We will first configure the mobile client before accessing it on our mobile device. From either the Workspace or Administration screens, click the [Configuration] tab, select [Mobile Client] and then click [Configure...].
The "Mobile client configuration" dialog will popup.
You can now select the folders/ticketboxes you want to access on your mobile device, the amount and the age (in days) of messages you want downloaded onto your mobile device upon synchronization.
Click [Save] once you have completed your configuration.
To finally access the mobile client, you need the link provided in FocalScope, which you will enter into your mobile's browser. This link will always be "/mobicon" after your "domain/instance" URL of your FocalScope site/domain.
From either the Workspace or Administration screens, click the [Configuration] tab, select [Mobile Client] and then click [Download...].
The "FocalScope - Mobile client" dialog will open.
You simply need to enter the provided link into the browser of your mobile device and save that as a shortcut or bookmark for easy access.
Optionally, on the iPhone, you can photoscan the barcode by using a barcode scanner application and access the link without entering the URL into the browser.
Please see the lesson Use Mobile Client to learn how to operate the mobile client.
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