Overview Live Chat Overview Standard Response Overview Service Level
Agreement (SLA) Overview Configuring New User Accounts Configuring Security Groups Configuring Shared
Jabber Groups Configuring
Ticketboxes Understanding and Setting up Agent View Understanding & Configuring
Accelerators
Administration Screen Create FocalScope Accounts for New User Create Personal Email Accounts Create Ticketboxes Create System
Email Accounts
for Ticketboxes
Overview Integration Users and Groups Email Accounts
Email Account Smart POP Smart SMTP System E-mail
Account
Rules E-mail Parameters Folder Tree External Compose Reporting News Tickers RSS Reader Data Purging Calendar
Configurations
to Agents Message View Discuss a Message
with Another Agent Flag Messages for Follow Up
Features Detailed - Live
Chat Log Detailed - E-mail List Detailed - E-mail Account Response Time - Detailed List Response Time -
Totals per Ticketbox Response Time -
Totals per Agent Statistics - Number of Messages Per Date Statistics - Number of Incoming E-mails per Time Interval Statistics - Number of Outgoing Messages
per Agent Statistics - Number of Open/Closed Tickets
per Ticketbox Statistics - Number of Open/Closed Tickets
per Category
Results
About Events Calendar
In FocalScope, agents may create new events and set alerts for them in the system calendar. Access the shared events by expanding [shared items], then clicking on the [Shared Events] folder. Agents have two viewing options, as shown below. Select your desired viewing option by clicking on either the "day" or the "month" tab:
Event folders have checkboxes to allow agents to show/hide particular event folders. In the above example, all folders are shown. Events in [Meetings] folder are in indicated in orange background. [Promotions] in blue background and [Events] in pink background.
Notice that the [Promotions] checkbox has been unchecked and the items in [Promotions], which are in blue, are hidden from the contents view on the right pane.
Month View
The "Month" view shows the entire month's events. Select the month which you wish to view from the dropdown box. You will be able to view all events of the month (if any) and the date of the event.
Day View
The "Day" view shows a particular day of the calendar. Events and the hours of the day they occupy are shown. You may select the date which you wish to view from the dropdown box. You will be able to view all events for that day (if any) and the time that the event will take place in the respective columns, which indicates its timing.
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