Create Personal Email Accounts

To create a personal email account, expand the [E-mail & SMS Accounts] node and select the [Personal] folder. A list of user accounts that exist in FocalScope, are listed under the [Personal] folder.

In the left pane, select the user account that you wish to assign an email account to. Right click anywhere on the right pane, then select [New...] to open the "E-mail account Properties" dialog.

Settings for e-mail account

1. Key in the email address for this user under the [Email address:] field.


2. Key in the persons name for in the [Display name:] field.


3. Tick the [Schedule this account to check new emails automatically] option and set the [Check every] timer to 1 min.


4. Key in mail server IP address or FQDN in the [Server name(address):] field. Under incoming server, leave port 110 unchanged.


5. Key in the email account's username and password under the [User name:] & [Password:] fields.


6. Key in mail server IP address or FQDN for the outgoing server under the "Outgoing (SMTP)" section. This is usually the same as the incoming server address, but check the configuration for your email accounts on your email server(s).


7. In the [Log on to outgoing server as:] dropdown field, select "Same as onto the incoming server”.

You are done linking the email account for this user to their FocalScope user account. Click [Ok] to finish.

Go to the next lesson to learn how to Create Ticketboxes.