Email Management System | Helpdesk Ticketing Software

1328022638

1326187576

Take a Tour

Big Names,
Big Business

Some of the largest companies in the world use FocalScope for their customer support

FocalScope is used by small, medium, and enterprise-level
companies ranging from online shops and travel agencies to global
couriers and chain retailers

DHL Express

Anders Ullerup

Project Manager

"The ability to prioritize and auto-distribute emails to teams and agents give us a substantially improved workflow. FocalScope looks and feels similar to Outlook, making it very user-friendly."

Air Express Transportation of Goods between Countries

Ship Owning, Ship Management and Transport Solutions

Luxury Hotels & Resorts

Household Appliance Retailer

WhiteAway.com

Esben Aabenhus

Customer Service Manager

"After going live with FocalScope we've seen a greater conversion rate on our website. We attribute this to having our sales people engage directly with customers using FocalScope's live chat feature."

Publishers of Entertainment and TV Magazines

Travel Specialists for the Marine and Offshore Industries

Mobile Virtual Network Operator

Online Auction Service

Discover how FocalScope can transform your customer support. Click here to view.

Network Courier

VS Kumar

Managing Director

"We were impressed to hear FocalScope could be integrated with our existing software ecosystem. As a customer support tool it helps our staff better communicate with each other and our customers."

Electrical Power Station

Leading Insurance Brokers in Singapore

Travel Agency and Tour Operator

IT provider for Nordic countries

Aller Media

Britta Jørgensen

Customer Service Chief

"FocalScope allows us to handle emails based on multilevel priorities. We can later obtain statistics for all customer-agent interactions and review our agent performance."

Danish Hypermarket Chain

Digital Signage Solutions

Travel Agency

Online Leisure Travel Solutions

Discover how FocalScope can transform your customer support. Click here to view.

Radisson Hotel

Rolf Larsen

IT Chief

"FocalScope is made for our industry! Our room reservation department now saves a lot of time thanks to the improved efficiency, and it took just two days for the FocalScope installation to go live!"

Bilka (Dansk Supermarket Group)

Hanne Køppen

Customer Service Manager

"We've seen an improvement in our team's productivity since switching to FocalScope. We now enjoy a centralized system that lets us manage our email in a way that conforms to our needs."