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About the company

FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations: the USA, UK, Denmark, and Singapore. More regions will see FocalScope offices open in the near future.

FocalScope is a unique company in the help-desk software industry. We are proud to have a multicultural team populated from all corners of the globe. Our team includes IT experts, sales and business experts, and software engineers, which gives us the edge we need to compete in the global arena. Our support engineers and developers are some of the most experienced in the industry, and strive to deliver the very best their skills have to offer.

We have spent the past several years developing FocalScope in consultation with some of the biggest and most demanding brands in the world. The unique challenges posed by each company, in their respective industry, helped us to refine and hone our product into a precision instrument. Today, FocalScope manages the rigors and demands of modern-day customer support and business communications without falter.

Please take the opportunity to browse our website and learn more about what FocalScope can do for your company. Do not hesitate to contact us if you cannot find the information you want. Our sales representatives are standing by and ready to answer your questions, assess your unique needs, and plan the perfect help desk solution for you.

It does not matter which industry you are in or what size your company is; if you have customers who need support, or if you need organized email communication for your company—FocalScope is the tried and trusted solution.


Extinction of the conventional email client
Before talking about help desk systems it is important to take a look at one of the main reasons why help desks have gone from something only big enterprises had use for, to something even small businesses and start-up companies are starting to invest in...
Failures of help desk systems past and present
Post a request for advice regarding which help desk system to use and you will most likely find a lot of nagging complaints, and outright abhorrence accompanying recommendations. This is down to a simple reality: many companies have tried help desk systems...
SaaS | don't let the Cloud rain on your parade
The industry seems almost equally divided over which side of the SaaS (Software as a Service) fence to take a stance. Many are touting ‘cloud computing’ to be the next ‘giant leap’ in the computer technology industry, while others purely focus on the negative aspects...
The 8 roles of the help desk in customer support
It seems a mystery to all in the consumer world: how companies can spend a fortune developing a product or providing a service, build a team of people to manage and run the company, market their products/services extensively to reach customers...



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