In many organizations, a large portion of inquiries from customers is typically commonly-asked-questions. In such cases, a Standard Response is an easy way for helpdesk agents to communicate with or reply to customers with highly-individualized replies, using only several clicks.

FocalScope allows you to easily create an unlimited amount of Standard Responses and store them in a similarly unlimited number of shared libraries. For example, you can create one Standard Response “master” library in the main Shared Folder and/or create separate libraries specifically for certain ticketboxes.  FocalScope users can access the Standard Responses either from within an already-open email with a drop-down menu or directly from the library by right-clicking on the selected Standard Response.