Bringing on and training a new employee can be a daunting task for colleagues, supervisors and managers alike. Typically, a new employee must be trained on the organization, the product or services, the corporate message and vision, policies and procedures and at times just good ol’ fashioned customer service.
First and foremost, FocalScope is designed to be an intuitive and familiar as possible to new and experienced users, to ensure quick uptake and adoption of the tool. Any new user already acquainted with many of the world’s most popular email clients will instantly understand many of the basic functionality and features of FocalScope. That means new employees will be up and helping customers in a minimal amount of time.