There are times when one has to innovate and break the mold of conformity, and there are times when one has to appreciate Murphy’s old saying ‘If you improve or tinker with something long enough, eventually it will break.’

When it comes to the interface design of help desk software, many help desk software proprietors are sadly adding more credence to Murphy’s saying.


Feature of the day

In this feature focus, we will be looking at how FocalScope can help companies better deal with an issue that has plagued the support departments of companies the world over. That is, the issue of high support-staff turnover rates.